Refund and Returns Policy

Refund and Returns Policy for Excel Promo

 

Effective Date: 10/11/2023

Thank you for shopping at Excel Promo. We strive to provide our customers with high-quality branded items and corporate gifts. However, we understand that there may be instances where you need to return a product. Please read our policy carefully to ensure a smooth and hassle-free experience.

1. Returns

1.1. Defective or Damaged Products: If you receive a defective or damaged product, please contact us immediately at info@excelpromo.co.za with your order number and clear photos of the issue. We will provide you with instructions on how to return the item.

1.2. Incorrect Items: If you receive an incorrect item, please notify us within 10 days of receiving the product. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item.

1.3. Change of Mind: We do not accept returns for change of mind or if you no longer want the product. Please make sure to carefully review your order before completing the purchase.

2. Refunds

2.1. Refund Eligibility: Refunds will be issued for defective, damaged, or incorrect items only. If you are eligible for a refund, we will process it within [number of days] days of receiving the returned product.

2.2. Refund Process: To request a refund, please contact us at info@excelpromo.co.za with your order number and a detailed explanation of the issue. Once your request is approved, we will provide you with instructions on how to return the item.

2.3. Refund Method: Refunds will be processed using the same payment method used for the original purchase. Please allow [number of days] days for the refund to reflect in your account.

3. Return Shipping

3.1. Shipping Costs: If you are returning a defective, damaged, or incorrect item, we will cover the cost of return shipping. Please follow the return instructions provided by our customer service team.

3.2. Return Instructions: Our customer service team will provide you with detailed instructions on how to return the item. Please follow these instructions carefully to ensure a smooth return process.

4. Contact Information

If you have any questions about our Refund and Returns Policy, please contact us at:

• Email: info@excelpromo.co.za

We appreciate your business and are committed to providing excellent customer service. Thank you for choosing Excel Promo for your branded items and corporate gifts.